Return & Refund Policy

RETURN POLICY:

• Note: No clay utensils, if they reach in pristine condition, will be eligible for return or exchange, for factors such as size and shape, regardless of them being unused.
• Returns will only be accepted for products that have been damaged in transit or in case an incorrect product has been shipped. In any of these cases, Aarambh will bear the shipment expenses.
• An email with photos of the damaged/incorrect product should be sent within 48 hours of receiving order for us to accept the request.
• Should you wish to return all or part of your order, you need to inform us within 48 hours of receiving of the products by writing to us on aarambh.health@gmail.com or calling us at 9876315314.
• Returns will not be accepted if the product has been used. On receiving the returned product, the product will be inspected and replaced/refunded once deemed unused.
• In case the product is used on return, it will be couriered back to you.
• Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.
• Aarambh will not bear the shipment expenses in case of an exchange of size or product replacement. The customer will have to pay shipping for both ways.

REFUND POLICY:

• In case of a refund, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the request from you.
• Aarambh will not bear the shipment expenses in case of an exchange of size or product replacement. The customer will have to pay shipping for both ways.
• Please note: Most banks take 10-12 days for processing a refund request.
• Please note: If you get a tampered box, don't accept it. If however you do, make a video of you opening it, and if you find any product to be missing, an email with photos of the damaged box and video of box with the missing product should be sent within 24 hours of receiving order for us to accept the request.